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| Job Details: |
Job
Title: |
Customer Service (French+Spanish+Italian) - * |
| Reference: |
LB6261 |
| Date
Added: |
11 March 2010 |
| Job
Type: |
Contract |
| Key Skills: |
customer service, french, italian, spanish |
| Description: |
Location - Bedford. This role is to cover Maternity - the approx start date is the 6th August 2009 for 6 months initially with the possibility of extension.
Our client, a world leader in the supply of consumer diagnostic products is seeking a Customer Service (Careline) Advisor to support the team.
The Careline Advisor is responsible for ensuring that all consumer communications received to the Careline are dealt with professionally, courteously and promptly. Located at the Bedford site.
The holder of the role will be an experienced Customer Service Advisor (preferably with a healthcare background) who is fluent in French, Spanish and Italian.
The job holder must have a level of English that is appropriate to understand the training that is delivered in English and to record data in English.
Performance Objectives:
Product Knowledge: you will immediately work to develop and maintain a detailed product knowledge through delivered training, revision of training material, the use of reference material and by listening to calls.
Assessment: you must pass an assessment to enable you to take 'live' calls on the first product range 3 weeks after your start date. Thereafter pass each assessment for each further product range as and when training completed.
Managing Calls: after passing your assessment you must accurately and professionally manage calls to the Careline, accurately recording required information and conducting market research as required.
Standards: from the outset of taking 'real' calls you will be expected to meet individual targets associated with all aspects of call management.
Translations: you will carry out translation of letters and other materials as and when required.
Customer Focus & Team Work: from the outset you will work as part of a team to meet the operational demands of the service, assisting colleagues as needed and covering their workload during absences.
* Good standard of education, GCSE or equivalent
* Background in biological science preferred
* Experience in consumer care essential and experience in Careline work preferred
* Excellent communication skills with the ability to create rapport and have empathy in difficult situations
* Fluency in required languages
* Computer literate with good keyboard skills
* Temperament - calm, collected, confident under pressure
* A flexible, proactive and responsible team player with customer focus and the confidence to take decisions alone
Working Hours: 06:55 - 15:05, Monday - Friday
Excellent benefits including: pension, life assurance, 25 days holiday, subsidised restaurant, sports club, occupational health on site, free parking, social events plus much more! |
| Location: |
* |
| Salary: |
£18-£20K per annum |
| Contact Name: |
Leanne Burley |
| Company: |
Wilde Associates |
| Telephone: |
01908 500810 |
| Fax: |
01908 500811 |
| Website: |
Visit advertisers website |
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